top of page

FAQ

  • Where is the wood sourced for the designs?
    All the wood is sourced from FSC approved and certified suppliers. FSC helps take care of forests and the people and wildlife who call them home and is recognised by WWF as the “hallmark of responsible forest management”. FSC is the only wood certification scheme endorsed by the major environmental charities, including WWF, Greenpeace and The Woodland Trust.
  • How are items assembled and fixed together?
    All the products are fitted together via a tab and slot system, and are held together by friction of each tab on the mating part. So no glue, nails or screws are required, and there is no risk from sharp objects or toxic glues. We could have fixed with non toxic glues but by doing things this way, it means that you are able to take your product easily to clean, as well as being able to quickly change the layout, if you or your pet needs a change.
  • Do I need to use glue, nails or screws to fix them together?"
    No, all the designs have been created to do away with harmful glues, screws or nails to assemble each part together, we could have used non toxic glues, but not having them at all is even better. What this means it’s better and safer for your pet, as there is no chance they will encounter any sharp objects. You can then also easily take apart for cleaning and changing the layout whenever a change is required.
  • How do I clean my product?
    With all items, disassemble in reverse to the assembly sequence. Then simply use a diluted vinegar water solution of 1 part white vinegar to 1 part warm water, preferably in a spray type bottle. Spray on each panel and wipe clean. Reassemble as required.
  • Can I use silicone to seal the products?
    Yes, you can but please ensure you only use aquarium safe silicone such as these examples below: Aqua Mate Everbuild Everflex Aqua Mate Aquarium Silicone Sealant - Transparent - 295 ml https://www.amazon.co.uk/dp/B0046QFTKU/ref=cm_sw_r_cp_api_i_TjwlFb7TNX7EF Or King British Aquarium Sealant Geocel Aquaria Clear 78c https://www.amazon.co.uk/dp/B00175F4ZS/ref=cm_sw_r_cp_api_i_mlwlFb3VDSQX3
  • Why do I need to use silicone with a sandbox and not other products?
    It is fine to use a sandbox without silicone to seal the internal corners, however as the design of our products allows for slight gaps in the assembly slots, this means some sand can escape into the enclosure. Depending on how you feel about this, then the option is there to allow you to use with or without silicone to seal the product.
  • How can I clean my product if I’ve sealed it with silicone?
    You can clean it in exactly the same way as described above but it can remain assembled. If you want to give a thorough clean then you will need to take apart by using a Stanley type knife or box cutter and run along each internal edge until you are able to get the wood panels apart. Carefully peal the silicone away or if proving stubborn look to use a razor blade scraper to carefully remove the remainder. Be careful not to dig into the wood which would create splinters and an uneven surface.
  • What sand do I use with my sandbox?
    You should only use animal safe sand for hamsters, chinchilla dust is not suitable as this is as it's name suggests very dusty and can cause respiratory issues. Something like Pets At Home, Tiny Friends Farm Bathing Sand is a good place to start: https://www.petsathome.com/shop/en/pets/tiny-friends-farm-charlie--harry-and-gerri-bathing-sand-15-litre Other alternatives would be to look a childrens play sand, which is also safe for pets. This can come a little damp when first unpackaged, however if placed in the oven in a suitable oven proof dish, at 100ºC for about 20 mins, this should help to remove the moisture. This method is also useful for sanitising the sand when cleaning out or reusing for other hamsters too.
  • Can I paint or varnish my product?
    Yes, but please use pet safe products, we recommend something like Plastikote clear enamel paint for varnishing Plastikote B26W 59 ml Enamel Paint Bottle - Clear https://www.amazon.co.uk/dp/B00NVL1PEU/ref=cm_sw_r_cp_api_i_6uwlFbK2JJDK4 or for coloured paints, again Plastikote enamel paints are ideal. The link above for Amazon will provide options for both clear and colour paints.
  • How quickly will I receive my product?
    You should receive your product within 3-5 days after receipt of payment. Any purchase after 12pm will be packaged and sent the following day.
  • What do I do if my purchase doesn’t arrive?
    Please get in touch and we will track your item and get in touch with our delivery partners. If in the unlikely event where the item has been completely lost then we will refund you for the product and will send another out. If you wish to cancel your order then please let us know as soon as possible so we can arrange a refund.
  • What does eco mean?
    It means we source all our wood from FSC suppliers, don’t use any glues or nails to assemble our products. Use minimal biodegradable packaging which means more items can be transported too, giving the lowest carbon footprint we can manage. If you see anything we can do better then we would be very interested to hear from you.
  • If you’re eco what packaging do you use?
    As all our items are flat packed, this significantly reduces the amount of packaging required in comparison to many of our competitors. On top of this we use completely recyclable and biodegradable packaging, using cardboard, twine, biodegradable bubble wrap and paper packaging tapes. We are however, always looking for better ways to pack items so any suggestions are very welcome.
  • Where are your products made?
    All items are manufactured in the UK using our manufacturing partners.
  • Can I get a bespoke design made?
    Absolutely, drop us an email and we can start the ball rolling, if you have any sketches, drawings or photos to helps us with what you are after then send those across too. Once we have these we can arrange to send across some completed images and drawings for your approval. Once your happy, we can look to get your design manufactured and dispatched as soon as possible.
  • Do you personalise products?
    Sorry but we don’t offer any personalisation services at the moment. We may consider this in the future but for now this is not part of our current service
bottom of page